Frequently Asked Questions
What are your operation hours?
Our online store is open 24/7 . Customer service is available Monday to Sunday from 10:30 am to 7:30 pm. You can also visit our physical store at:
No. 66-67, Tingkat Bawah, PT 16198,Jalan Industri, Taman Perindustrian Anson,
36000 Teluk Intan, Perak.
What is the minimum order?
No minimum order required
Are your wines genuine?
All the products listed on our website are guaranteed to be 100% genuine. We have been importing and distributing wines, spirits, and more in Malaysia since 1992, establishing a strong track record in ensuring product authenticity. We ship directly from the estates and collaborate closely with representatives to guarantee the provenance of all our products. If you have any questions or doubts about a product, we would be delighted to assist you.
Can I cancel my order after payment has been placed?
If you wish to cancel your order, please contact us within 24 hours of placing it. Your payment will be reimbursed with a 3% deduction for credit card fees if you are using credit card to checkout.
Can I use vouchers for my order?
If you have received a promotional voucher, you may use it in accordance with its specified terms and conditions. Please note that most vouchers come with a limited usage period, and this timeframe cannot be extended. Feel free to refer to the contact us for further information.
How do I check my order status?
If your parcel has yet to arrive within the promised time frame, kindly reach out to us via whatsapp +(60)16 535 0589
I’m interested in ordering corporate gifts. Do you offer this service?
Yes, we do! Share your alcohol preferences, budget, and ideas with us, and our team will strive to curate a gift box that perfectly suits your corporate gifting needs. We’ll work closely with you to ensure a tailored and memorable experience for your colleagues, staff, clients, or partners!
Can you guarantee that the vintages on the website are the current ones available?
We work hard to keep our website current with the latest information, including details about our wine vintages and alcohol levels. However, there’s a small chance we might miss updating some vintages. If you’re looking for a specific vintage, especially for a premium bottle, please contact us directly, and we’ll be happy to help.
Are the images on the product pages the exact match of the bottle I will receive?
The images displayed on this website are for illustration purposes only and may not be an exact representation of the product. Although we strive to offer the most accurate images, occasional design changes in some shipments may occur without our notice. Hence, the photos are not contractual. To confirm the current design, please contact us on WhatsAppt, and we will send you the latest photo.
What shipping methods do you offer?
We offer standard delivery and pick up in store (Available Monday – Sunday , between 10 am to 7 pm ).
When will you deliver my order?
We aim to deliver within 1-3 working days.
Can I pay cash on delivery (COD)?
It’s not available at the moment
Are payments made on your site secured?
Payments on our site are processed through trusted companies. Moreover, any payment information we receive is not stored and cannot be disclosed to other parties.
